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Returns & Exchanges
At Bigen, we want you to be completely satisfied with your hair color experience; if you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery.
1
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
2
Package Your Items
Securely place the unopened products in their original packaging to ensure they are protected during transit.
3
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing